Shop Policies

SHIPPING

Our current turn around time is approximately 3 – 5 business days (a little longer on rare occasions). You will get tracking numbers and shipping notices when your order ships.

We provide worldwide shipping :)

All parcels will be shipped via Standard Registered International Airmail, The registration number will be emailed to you when your package ships.

Packages will be sent when payments have cleared.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

We ship to the address shown on your purchase so please make sure the address is correct. It is the buyer’s responsibility to contact us if you would like to ship to another address. Please do so immediately after your purchase (within 1 hour of purchase).

We are not responsible for lost packages after items have been shipped.

Note for Time Sensitive Order

As a general guideline, below are the estimated delivery time for worldwide international shipping. Please allow minimally the stated timeline for the gift tags to reach you. We will not be able to refund due to any delay in shipment by the postal service.

Production time : 3 – 5 business days

Shipping time :
• Singapore 1 week
• Asia 2 – 4 weeks
• Australia/New Zealand 3 – 5 Weeks
• Europe 3 – 5 weeks
• US/Canada 3 – 5 weeks
• Everywhere else 3 – 5 weeks

Registered Article Service and Tracking Status

If your Registered Article was mailed recently, please allow another 2-3 working days (excluding Saturday, Sunday and Public Holidays) for the next status update. Please note that the registered article service may have limited tracking features in some countries.

For more information on the Registered Article Service, please refer to the Frequently Asked Questions (FAQs)
http://www.singpost.com/faq/53-personal/send-documentparcel/422.html

PAYMENT

All product pricing are quoted in USD.

We accept payment by Credit/Debit Cards or Paypal

You do not need a PayPal Account to pay for your items through PayPal.

You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

If you encounter any issues, do drop us an email at smilingtag@gmail.com

 

Additional Policies and FAQs

Color Disclaimer

Due to monitor calibration, the colors on the listing image and digital proof as viewed on your computer vary from monitor to monitor. The colors may appear slightly different in print and we cannot guarantee an exact color match when printed.

Digital Proof

Digital proof will be provided upon request in the note to seller.

Note for Time Sensitive Order

Q: What is the difference between normal and registered mail?

Unlike normal mail, registered article service offers proof of delivery, doorstep delivery and limited tracking features.
Refunds and Exchanges
Due to the nature of the custom orders, we will not be able to offer refund or exchange. Kindly ensure that you have provided accurate information to us when placing your order. Thank you.

Shipping fees are non refundable

 
Copyrights
All design artwork © SmilingTag.
Copyright and reproduction rights do not transfer with the sale of any of my product.